Privacy Policy

Overview

📋 Introduction

Welcome to pkoka. We operate Bangladesh's trusted online gaming destination offering cricket betting, live casino, slots, and crash games. Protecting your personal information is a responsibility we take seriously. This Privacy Policy describes what data we collect when you visit or register on pkoka, how that data is used, and the measures we take to keep it secure.

By accessing or using the pkoka platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. We encourage all users — particularly those in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh — to read this document carefully before registering an account.

📂 Information We Collect

pkoka collects information that you provide directly, as well as data gathered automatically when you use our platform. The categories of personal data we may collect include:

• Identity information: full name, date of birth, gender, and government-issued identification number for KYC verification purposes.
• Contact information: email address, phone number, and residential address including city and district within Bangladesh.
• Account credentials: username and encrypted password stored using industry-standard hashing algorithms.
• Financial information: transaction records, deposit history, withdrawal requests, and payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank). Full card numbers are never stored on our servers.
• Technical data: IP address, browser type, operating system, device identifiers, referral URLs, and session duration gathered automatically through server logs and analytics tools.
• Behavioural data: games played, betting patterns, bonus usage, and session activity used for responsible gaming monitoring and personalization.

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, or health information beyond what is strictly necessary for age and responsible gaming verification.

⚙️ How We Use Your Information

pkoka uses the personal data we collect for the following purposes, each of which we consider necessary to operate a safe and reliable platform:

• Account management: creating, verifying, and maintaining your pkoka account, including processing KYC documentation to confirm your identity and age (21+ only).
• Transaction processing: handling deposits and withdrawals through local payment partners including bKash, Nagad, and Rocket, and ensuring accurate financial records.
• Platform improvement: analysing usage patterns to optimise game performance, navigation, and the overall user experience for players across Bangladesh.
• Security and fraud prevention: detecting suspicious activity, preventing unauthorised account access, and protecting the integrity of our betting and gaming systems.
• Customer support: responding to queries, resolving disputes, and providing assistance to registered players via email at [email protected].
• Responsible gaming compliance: monitoring gameplay behaviour to identify signs of problem gambling and contacting players who may require self-exclusion or limit-setting support.

🤝 Data Sharing and Disclosure

pkoka does not sell your personal data. We may share limited data with trusted parties only under the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the transactional data required to complete your deposit or withdrawal — nothing more.
• Game and technology providers: software partners (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) may receive anonymised session data for game integrity and RNG audit purposes.
• Legal and regulatory bodies: we may disclose user data if required to comply with applicable laws, respond to lawful government requests, or protect the rights and safety of our users.
• Business transfers: in the event of a merger, acquisition, or sale of business assets, user data may be transferred to the successor entity subject to equivalent privacy protections.

In all cases, we require third parties who receive your data to maintain appropriate security measures and to use it only for the specific purpose for which it was shared.

🍪 Cookies and Tracking Technologies

pkoka uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a personalised experience to players in Bangladesh. Cookies are small text files stored on your device when you visit our website.

We categorise cookies into three types:

• Essential cookies: required for core functions such as login sessions, account security, and navigation. These cannot be disabled without affecting platform functionality.
• Analytics cookies: help us understand how users interact with pkoka — which games attract the most engagement, session lengths, and navigation paths — so we can continuously improve the experience.
• Preference cookies: remember your settings such as language selection, display preferences, and favourite game categories, so you do not have to reconfigure them on every visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may limit some features of the pkoka platform.

🛡️ Data Security

pkoka employs multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes 256-bit SSL encryption for all data in transit, server-side encryption for data at rest, strict access controls limiting which staff members can view personal information, regular security audits and vulnerability assessments, and two-factor authentication options for registered accounts.

While we apply best-practice security standards, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, pkoka will notify affected users promptly and take all necessary remediation steps in line with applicable data protection obligations.

📅 Data Retention

pkoka retains your personal data for as long as your account remains active, or as long as necessary to provide services to you. Once you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by applicable law or regulation.

Financial and transactional records may be retained for a longer statutory period to satisfy anti-money laundering (AML) obligations and to resolve any potential disputes related to account activity. Anonymised or aggregated data that cannot identify any individual may be retained indefinitely for analytical and platform improvement purposes.

⚖️ Your Rights

As a pkoka user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you, along with an explanation of how it is being used.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request correction without undue delay.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: you may ask us to pause processing of your personal data in certain circumstances, for example while we investigate a complaint.
• Right to object: you have the right to object to our processing of your personal data for direct marketing purposes. We will honour such requests promptly.

We will respond to all valid data rights requests within 30 days. In some cases, we may require you to verify your identity before processing the request to protect against fraudulent claims.

💳 Payment Data and Financial Privacy

pkoka supports a range of local and international payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. When you make a deposit or withdrawal, the transaction is routed through our secure payment gateway partners. We receive confirmation and reference data but do not store full card numbers, CVV codes, or mobile banking PINs on our servers.

All financial transactions on pkoka are processed over encrypted connections. Transaction history is retained for audit and dispute resolution purposes in line with our data retention policy. Players are advised to keep their bKash, Nagad, and bank account credentials confidential and never share them with any third party, including pkoka support staff who will never ask for your PIN or password.

🔗 Third-Party Links

The pkoka platform may occasionally reference third-party service providers such as payment gateways and game studios. pkoka does not control the privacy practices of these third parties and is not responsible for their data handling. We encourage you to review the privacy policies of any third-party service you use in connection with your pkoka account.

🔞 Age Restriction and Child Safety

pkoka is strictly an adult platform. All users must be 21 years of age or older to register, deposit, or participate in any betting or gaming activity on our platform. We implement robust age verification procedures as part of our KYC process to confirm that all registered accounts belong to adults aged 21 and above.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered or attempted to register on our platform, we will immediately suspend the account, delete all associated personal data, and take appropriate remedial action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming sites.

📝 Changes to This Privacy Policy

pkoka reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, platform features, legal requirements, or applicable regulations. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of the pkoka platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend bookmarking and periodically reviewing this page — particularly before making deposits or sharing new personal information — to stay informed of how your data is being handled.

📬 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pkoka handles your personal data, please do not hesitate to reach out to our support team. We are here to help and will respond to all privacy-related enquiries as promptly as possible.