pkoka Terms & Conditions

1. Introduction

Welcome to pkoka, Bangladesh's trusted online gaming destination. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and pkoka ("we", "us", or "the Platform") governing your access to and use of the pkoka website and all related services, including cricket betting, live casino, slots, crash games, and any other products offered through https://pkoka.vip.

By registering an account, accessing the platform, or placing any wager on pkoka, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming guidelines. If you do not agree with any part of these Terms, you must immediately cease using the platform.

2. Eligibility

To register and maintain an active account on pkoka, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. pkoka enforces a strict 21+ only policy. Underage gambling is illegal and strictly prohibited on this platform.
• You must be a resident of or physically located in a jurisdiction where online gaming activities are not prohibited by applicable law at the time of use.
• You must provide accurate, complete, and up-to-date personal information during registration, including your full legal name, date of birth, and valid contact details.
• You must not currently be subject to a self-exclusion order or voluntary ban imposed by pkoka or any affiliated platform. Players who have previously been excluded may not circumvent exclusion by creating a new account.

3. Account Registration and Security

Each player is permitted to hold only one account on pkoka. Duplicate or multiple accounts are strictly prohibited and will result in the suspension of all related accounts and the forfeiture of any outstanding balances. Players are solely responsible for all activity that occurs under their registered account.

Confidentiality of Credentials

You are responsible for maintaining the strict confidentiality of your username and password. pkoka will never ask you to disclose your password via email, live chat, or any other communication channel. If you suspect that your account has been accessed without your authorisation, you must notify us immediately by emailing [email protected]. pkoka shall not be liable for any losses resulting from unauthorised account access where the player has failed to safeguard their credentials.

Identity Verification (KYC)

pkoka reserves the right to request identity verification documents at any time, including but not limited to a national identity card, passport, driver's licence, utility bill, or bank statement. Failure to provide satisfactory documentation within the required timeframe may result in temporary suspension of the account and restriction of withdrawal privileges until verification is complete. This KYC process ensures the security and integrity of all player accounts on the platform.

4. Deposits and Withdrawals

pkoka supports a range of local and international payment methods to ensure fast, convenient, and secure financial transactions for all players in Bangladesh. All monetary amounts are processed in Bangladeshi Taka (BDT) unless otherwise explicitly stated.

Deposit Policy

Deposits are credited to your pkoka account promptly upon confirmation from the payment provider. The minimum deposit amount and any applicable transaction fees are displayed at the time of the transaction. pkoka does not charge additional fees on standard deposits, but third-party payment processors may apply their own service charges. Players are encouraged to use bKash, Nagad, Rocket, or Upay for the fastest processing times. All deposits must originate from a payment method registered in the player's own name — third-party deposits are strictly prohibited.

Withdrawal Policy

Withdrawal requests are processed in accordance with the following conditions:

• Withdrawals may only be made to the same payment method used for the original deposit, ensuring the security of each transaction.
• Withdrawals are subject to completion of the KYC verification process. Unverified accounts may have withdrawal privileges withheld until identity confirmation is received.
• pkoka reserves the right to conduct additional security checks before approving any withdrawal. Processing times may vary between 24 to 72 hours depending on the payment provider and the security review outcome.

5. Bonuses and Promotions

pkoka periodically offers bonuses, free spins, cashback promotions, and other incentive programmes to both new and existing players. All bonus offers are subject to the following general conditions, in addition to any specific terms communicated at the time the offer is presented:

• All bonuses carry a wagering requirement (rollover) that must be completed before any bonus-derived winnings may be withdrawn. The specific rollover multiplier will be stated clearly in the promotion details.
• Bonuses are non-transferable and may not be exchanged for cash. Each promotional offer is valid for a limited time only; expired offers cannot be claimed retrospectively.
• pkoka reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice. Players who are found to be abusing bonus offers or engaging in bonus-hunting behaviour may have their accounts suspended and bonuses forfeited.
• Welcome bonuses are available to new players only. Existing players who create secondary accounts to claim welcome bonus offers will have all accounts permanently closed and forfeited balances returned to pkoka.

For a full list of currently active promotions, please visit the pkoka Casino section of the website. Promotional terms are subject to change; players are advised to review the current terms each time they opt in to a bonus offer.

6. Prohibited Activities

The following activities are strictly prohibited on the pkoka platform. Violation of any of these prohibitions may result in immediate account suspension, permanent closure, and forfeiture of all funds held in the account:

• Using automated software, bots, artificial intelligence scripts, or any other mechanism to place bets or interact with the platform in a non-human manner.
• Engaging in collusion, match-fixing, or any form of fraudulent activity that undermines the integrity of games or sporting events available on the platform.
• Attempting to launder money or use pkoka for any activity that may constitute a financial crime under the laws of Bangladesh or any other applicable jurisdiction.
• Exploiting software errors, glitches, or technical vulnerabilities in the platform to gain an unfair advantage. Any winnings obtained through such means will be voided and the account will be suspended pending investigation.

7. Responsible Gaming

pkoka is firmly committed to promoting responsible gaming practices among all players. Gambling is intended to be an enjoyable leisure activity, and we recognise that for a small number of individuals it may develop into a problem. We encourage all players to set personal deposit limits, session time limits, and loss limits through their account settings. Players who feel that gambling is adversely affecting their daily life, finances, or personal relationships are strongly encouraged to make use of our self-exclusion tools, which allow a player to voluntarily block access to their pkoka account for a defined period or permanently.

For detailed guidance on our responsible gaming tools and resources, please visit our Responsible Gaming page. All players must be aged 21 or above — underage gambling is illegal and we take our duty of care to vulnerable players extremely seriously. If you are concerned about your gaming habits or those of someone you know, please contact our support team at [email protected].

8. Privacy and Data Protection

The collection, storage, processing, and use of your personal data by pkoka is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By using pkoka, you consent to the collection and use of your personal information in accordance with our Privacy Policy. We employ industry-standard SSL encryption and security protocols to safeguard all personal and financial data held on our servers. We do not sell or share your personal data with unaffiliated third parties for marketing purposes without your explicit prior consent.

9. Intellectual Property

All content published on the pkoka website — including but not limited to text, graphics, logos, icons, audio clips, video clips, digital downloads, data compilations, and software — is the exclusive property of pkoka or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, redistribute, republish, transmit, or otherwise exploit any content from the pkoka platform without prior written permission from pkoka. Unauthorised use of pkoka's intellectual property may result in legal action.

10. Limitation of Liability

To the fullest extent permitted by applicable law, pkoka shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of, or inability to use, the platform, its services, or any content accessed through it. This includes, without limitation, loss of profits, loss of data, or any other intangible losses, even if pkoka has been advised of the possibility of such damages.

pkoka makes no warranty, expressed or implied, regarding the uninterrupted availability of the platform, the accuracy of odds or game outcomes, or the fitness of any service for a particular purpose. The platform is provided on an "as-is" and "as-available" basis. Players access and use the platform entirely at their own risk.

11. Amendments to These Terms

pkoka reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, we will endeavour to provide reasonable notice by posting an updated version on the website with a revised effective date. Your continued use of pkoka following the posting of revised Terms constitutes your acceptance of those changes. We recommend that you review these Terms periodically to remain informed of any updates.

12. Governing Law and Dispute Resolution

These Terms and Conditions shall be interpreted and governed in accordance with applicable law. Any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall first be submitted to pkoka's customer support team at [email protected] for informal resolution. pkoka is committed to resolving player disputes in a fair, transparent, and timely manner. Players are advised to retain records of all transactions and communications with the platform to assist in any dispute resolution process.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact our support team. We are available 24/7 to assist you. Email: [email protected]. Our team aims to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).